Patient communication for specialty clinics
Every patient gets a companion between visits.
Patients text one number. It answers from what your clinic approved, keeps them on track from consult to treatment, and shows your team who is drifting away, in the patient's own words, with a check-in already written. It works in the Messages app they already use.
- Answers
- From the content your clinic approved, every fact checked before it is sent.
- Follows up
- Visit confirmations and reminders on their own; check-ins about money, delays or worries wait for a person to approve.
- Hands off
- Anything clinical goes to your team at once, summarized, with a draft reply.
A patient's first week with the companion: registration, questions, a visit change and a hand-off to a nurse.
A fictional clinic. Real assistant output.
Outcomes
Fewer patients lost between steps, faster answers for new ones, and hours back for your team.
Patients stay on track
97 → 411
days from first contact to first treatment
The closest real-world evidence for guided texting during workup. We cite it as direction, not a promise: the program changed more than messaging.
The reason patients stop
No. 12
stated reason is postponing treatment
Researchers suggest timely human follow-up as the response. The portal shows who has gone quiet and why, with the check-in ready for a person to send.
Hours back for nurses
54 min4
of phone time per treatment cycle, in one program
Routine questions answered with sources; everything else arrives summarized. We plan on a conservative 15 percent cut and measure yours.
And when a cycle fails, only about half of patients go on to complete three cycles.3 New patients matter too: your own number answers prospective patients any hour, from your public, approved content, and puts consult requests in your morning queue.
How it works
What your patient sees, and what your team sees.
One patient's journey with a fictional fertility clinic, from registration to the moment she might have drifted away.
The companion texting a patient while the clinic's portal updates. Chapters: Registered at consult, welcomed in seconds; Answers from what the clinic approved; The record drives the texts; Medication questions go to a nurse; Safety comes before any AI; After a hard result, silence by design; Before a patient drifts away.
Your clinic line
Prospective patients ask at night. Your line answers.
The clinic line answering a prospective patient. Chapters: 10:42 pm: a new patient asks; A consult request by morning.
The portal
Fifteen-second actions. The chart stays in your EMR.
- Today
- Who is drifting and why, in plain reasons and the patient's own words. Check-ins waiting for your approval. Urgent items first.
- Patient record
- Stage, visits, care team and checklist. Change a visit and the patient gets an exact confirmation.
- Conversation
- Read the thread, reply as yourself, and hand it back to the assistant when you are done.
- Inbox
- Hand-offs arrive with the patient's words, a summary and a draft. Visit change requests arrive complete.
- Plan
- Patients registered against the places you bought; add 25 or more at any time.
Setting up
From your handbook to approved answers.
You hand over what you already give patients. Nothing reaches a patient until a named person on your team approves it.
| Document | Pages | Status |
|---|---|---|
| Patient handbook (2026 edition) | 38 | Read |
| Fee sheet (effective Jan 2026) | 2 | Read |
| Clinic website, 14 pages | 14 | Read |
Safety
Every message is checked before it is sent.
- 01Safety rules run firstEmergency and crisis language gets wording your medical director approved, before any AI runs, and alerts your team.
- 02The message is understoodWhat they are asking, how they are feeling, and whether it is clinical.
- 03Only approved sourcesAnswers come from your approved content and the patient's own record. Nothing from the open web.
- 04A fact checkEvery price, time, date, phone number and name must appear in those sources, or the draft is blocked.
- 05An independent auditA second model from another provider checks every claim. It can only block, never add.
- 06Reply, or hand offIf anything cannot be verified, a person gets it with a summary. Nothing unverified is sent.
What it never does
- Give medical advice, interpret symptoms, or say that something is normal
- Advise on medication doses or timing; those go to a nurse at once
- Share results, pregnancy outcomes or odds of success
- Quote a personal cost or insurance coverage
- Say a visit was moved or booked; only your staff confirm changes
- Pretend to be a person, or text after a patient opts out
What your team controls
- Which answers are approved, and when they expire
- Which messages send on their own and which wait for a person
- A pause for any patient, and silence after a hard result
- Quiet hours, and at most one check-in a day per patient
- Taking over any conversation, and handing it back
- A switch that stops the assistant everywhere
Your EMR
Live this month, without an integration project.
| When | How it connects |
|---|---|
| Today | Your team keeps working in your EMR (for example eIVF). The portal holds only what drives the conversation, stage and next visit, and copies summaries into the chart in one click. |
| Next | Any report your staff can export becomes a patient list. You map the columns; nothing assumes a format. |
| When available | If your EMR vendor provides an integration (eIVF offers a CRM Connector to clinics), records fill in automatically. Nothing else changes. |
Solos Care Line is not affiliated with eIVF, PracticeHwy or any EMR vendor.
Pricing
Per registered patient, per year.
| Plan | Per patient per year | Includes |
|---|---|---|
| Companion | $19.99 | The companion on the shared Solos Care Line number. Portal, unlimited staff, reminders, the drift view and staff-approved check-ins. Partners join free. |
| Companion and Clinic Line | $39.99 | Everything in Companion, plus your clinic's own number that answers prospective patients any hour and puts consult requests in your queue. |
Minimum 100 patients, bought for a year. Add 25 or more at any time, at the same price. Billing never affects whether a registered patient gets an answer.
Become a build partner
Start with 100 patients for a year: $1,999 on Companion, or $3,999 with your own clinic line. We set it up with your team, measure your baseline, and shape the product around your clinic.
Questions
Common questions
Does it replace our staff?ShowHide
No. It handles routine questions and the follow-up that falls through the cracks, and hands everything else to your team, summarized. Your staff decide anything clinical.
Do patients need an app?ShowHide
No. It is a text conversation in the Messages app they already use. Your portal is a web page for your team.
How do patients get on it?ShowHide
Your team registers them at consult: name, mobile number, stage, and how they agreed to texts. Numbers that are not registered get a short reply and nothing else.
What if it gets something wrong?ShowHide
It is built so that an unverified answer cannot reach a patient: every fact must trace to content you approved, a second model audits each message, and anything uncertain goes to a person. If a check cannot run, nothing is sent.
What about emergencies?ShowHide
Emergency and crisis language is caught by fixed rules before any AI runs, and gets wording your medical director approved, plus an urgent alert to your team. The line says up front that it is not for emergencies.
Is it HIPAA compliant?ShowHide
Production deployments are built to run under signed business associate agreements with every vendor in the chain. We will take you through the paperwork before any patient data is involved. The demo uses fictional patients only.
Does it connect to our EMR?ShowHide
It works without one: your staff are the bridge, with one-click summaries. If your EMR vendor offers an integration, we can use it.
Contact
Start with 100 patients.
Tell us a little about your clinic, or open the live demo and try it as a patient, a prospect and your own staff.
Sources
Where the numbers come from
- 1Penn Medicine, Fast Track to Fertility program (NEJM Catalyst, DOI 10.1056/CAT.22.0065). University release; observational; the program changed the care model as well as messaging.
- 2Gameiro et al., Why do patients discontinue fertility treatment? Human Reproduction Update, 2012. Systematic review: 22 studies, 21,453 patients. Shares of reasons given, not of patients.
- 3Harrison, Gameiro and Boivin, Planning for three complete cycles. Human Reproduction, 2021. Peer-reviewed; abstract read; industry-funded.
- 4Fertility Bridge, Legacy communication systems (2026). Vendor-reported figure from paid content. A starting point, not a benchmark.