For patients

Solos Care Line is a text line your clinic may offer. If your clinic registered your mobile number, you can text it questions between visits.

What it is

It's an automated assistant (an AI), not a person. It answers only from information your clinic approved and from details your clinic's team added for you, like your next visit. You can ask for a person anytime.

What it isn't

It isn't for emergencies. If you have a medical emergency, call 911. It doesn't give medical advice, results or medication instructions; those come from your care team directly.

Your choices

Reply STOP to stop texts at any time, and START to turn them back on. Message and data rates may apply. Text messages aren't fully private: anyone who sees your phone may see them, so you can ask your clinic how it's named in texts or choose another way to be contacted.

Your clinic

Your clinic decides what the assistant can answer and who on the team sees your messages. For questions about your care, contact your clinic directly.

The fine print

Using the text line means you agree to our Terms of Service and Privacy Policy, including that replies are automated and may be wrong, and that disputes go to individual arbitration.